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FAQ

Measuring + Ordering Garters

Where do I wear my garter?
We fully believe in wearing your garter wherever you feel it is most comfortable. Some brides prefer to wear their garters right above the knee, while others prefer to wear it higher on the thigh. Our suggestion is to tie a ribbon on your leg to see what you prefer most before measuring and ordering our garters. Also, this helps provide a visual of what your garter will look like while wearing it in case you have planned boudoir photos or photos of your garter on your wedding day.
How do I measure my leg for a garter?
Once you decide where you want your garter to be worn, measure that place with a fabric tape measurer. All Mamie+James garters have stretch and can allot for 2-3 inches larger than your base measurement. If you do not correctly measure then the garter may run big, but no worries, usually you can slide the garter higher on your leg for a better fit.
Can I request swatches?
Currently, we offer the option to request swatches for our tulle garters only. We want you to be absolutely happy with your colour selection. Feel free to purchase samples for $1 per swatch. We use a flat rate shipping cost of $6 via USPS Priority so that your swatches will ship quickly with tracking.

Measuring + Ordering Garments

How do I measure to get a good fit?
Getting a proper fit is always easiest when you have the right tools. We recommend using a fabric tape measurer and following our measuring chart on the product page you’re browsing.
What if my garment arrives and the fit is off?
While we offer MANY custom options at Mamie+James, currently we do not offer custom sizes. Our garments are sized to our custom fit and may or may not fit you perfectly upon arrival. As with any garment, alterations may be needed in order to have the perfect fit. We do ensure that our garments are well made and a 1” center back seam allowance is available to allow for a larger fit if needed. As well, our garments are quality made and sewn in the round to allow for easier and quicker alterations. 
We are not responsible for incorrect measurements. Once an order is placed for a custom garment it is a final sale. Please measure carefully.
Can I request fabric swatches?
Yes! We want you to be absolutely happy with your colour selection. Feel free to purchase samples at $1 per swatch. Flat rate shipping of $6 via USPS Priority will be used so that your swatches will arrive quickly and with tracking.

Shipping + Delivery

When will my order ship?
All Mamie+James garments and adornments are made upon ordering based on your custom specifications. Adornments ship within 3-4 weeks and garments ship within 10-12 weeks.
What if I need my order sooner than the basic turnaround times?
We love a challenge! If you need an item sooner than our turnaround dates then please email us at hello@mamieandjames.com with desired rush date and details. We will try and accommodate you and your dates.
How long will it take for my order to arrive?
All accessories ship within the United States via USPS Priority for a flat rate of $8. Once they are shipped it takes about 2-3 business days for your item to arrive. 
All garments within the United States ship via FedEx Ground unless otherwise requested. Delivery time for FedEx Ground ranges from 1-5 business days, unless you are located in Alaska or Hawaii and it may take up to 7 business days for delivery. Basic ship cost is $14 unless your shipment is over $1,126.00 and then the shipping cost is $20.
Do you ship outside of the United States?
Currently, we offer shipment through our online shop only to those in the United States. However, if you are located outside of the U.S. and would like to make a purchase please email us at hello@mamieandjames.com for shipping and turnaround quotes. We will be happy to assist you!

Returns

Do you offer returns?
Since all Mamie+James items are custom and based on your unique specifications, we do not offer returns. However, if an item arrives damaged due to shipping, we will be more than happy to offer to repair or exchange your purchase within 5 days of delivery.
I was gifted a Mamie+James item, but it doesn’t fit. What do I do now?
We love that you were gifted a Mamie+James option, but hate that it doesn’t fit. Our items are custom and reflect your or the gift giver's specifications and taste, so we can’t accept returns. We encourage those that want to gift Mamie+James items to check in with the recipient, if possible, before ordering.